Privacy Policy

Welcome to Askinfinite. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website https://askinfinite.com (the "Website"). By accessing or using our Website, you agree to the terms of this Privacy Policy.

1. Data Controller

The data controller responsible for your personal information is:

Askinfinite 

Office 41, AZ, USA 

billing@askinfinite.com 

+44 432 555 2845

2. Information We Collect

We collect various types of information to provide and improve our services:

a. Information You Provide Voluntarily

When you engage with Askinfinite, such as by signing up or creating a user profile, you may share:

  • Profile details: Your full name, username, date of birth, email address, and phone number.
  • User-submitted content: Any voice recordings, images, or messages you choose to upload or share.

Keep in mind that any content you post to your profile or submit in public areas may be visible to other users. Avoid posting anything you consider private or sensitive.

b. Information Collected Automatically

We may automatically collect certain information about your device and usage of the Website, such as:

  • Device Information: IP address, browser type, operating system, device identifiers.
  • Usage Data: Pages visited, time spent on pages, links clicked, referring URL.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience. You can manage your cookie preferences through your browser settings.
  • Payment and transaction information: When making payments, you may input credit card or other financial data via third-party processors. While we don’t store full card details, we may receive transaction-related information like:
  • Payment amount and status
  • Type of payment method used
  • Timestamp of the transaction
  • Site usage behavior: We monitor how you use the Website, including:
  • Pages visited
  • Time spent on each section
  • Interactions with content and features
  • Frequency and duration of sessions

3. How We Use Your Information

We use the collected information for various purposes:

  • To Provide Services: Facilitating your use of the Website and responding to inquiries.
  • To Improve Services: Analyzing usage to enhance our Website's functionality and user experience.
  • To Communicate: Sending updates, newsletters, and promotional materials, subject to your preferences.
  • To Ensure Security: Protecting against unauthorized access and maintain the integrity of our systems.

4. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

  • Service Providers: Third parties who perform services on our behalf, such as hosting and analytics.
  • Legal Requirements: If required by law or in response to valid requests by public authorities.
  • Business Transfers: In connection with a merger, sale, or asset transfer.

5. Legal basis for processing personal information 

We process your personal information based on the following legal and business grounds, in alignment with applicable U.S. federal and state laws:

a. With your consent

In certain cases, we ask for your express consent before collecting or using your personal information, for example, when signing up for promotional emails or participating in surveys or contests.

b. To fulfill our contract with you

We rely on the agreement you enter into when you use our services (e.g., accepting our Terms of Use) to:

  • Provide and maintain access to our platform
  • Customize your experience and settings
  • Manage your account
  • Offer customer service and respond to your requests
  • Process your payments
  • Verify your identity (if required)

c. Based on our legitimate business interests

In certain situations, we process your data to support our legitimate business interests or those of a third party, unless those interests conflict with your rights or freedoms.

These include:

  • Sending account-related messages
     We may notify you (e.g., about new messages from Experts), to keep you informed and engaged with the platform.
  • Analyzing site usage
     Understanding how you use Askinity helps us refine features, streamline navigation, and enhance overall performance.
  • Sending promotional communications
     Occasionally, we may send you marketing updates in a responsible way that aligns with your interests.
  • Delivering personalized advertising
     We may use your data to show relevant ads tailored to your preferences.
  • Maintaining platform integrity
     We process data to detect fraud, enforce our Terms of Use, and address misuse or unauthorized access.

d. To comply with U.S. federal or other state laws

We may process, disclose, or retain your information when legally required, such as responding to subpoenas, complying with court orders, or cooperating with regulatory or law enforcement agencies. This may also include identity verification or other lawful purposes required by applicable regulations.

6. California privacy rights

If you’re a California resident, this section explains how we handle your personal data in line with the California Consumer Privacy Act (CCPA) and California’s Shine the Light law.

Your rights under the CCPA

We may collect personal details as described in Section 3 and use them for the reasons explained in Section 4 of this policy. We may also share this data with approved third-party partners, as outlined in Section 10. However, we do not sell your personal data as defined by the CCPA.

Under California law, you have the right to:

  • Request the categories or specific details of personal information we’ve collected
  • Ask us to delete your personal information
  • Opt out of any potential "sales" of your personal data
  • Be free from discrimination when exercising these privacy rights

To make a request, email us at help@askinfinite.com. We’ll verify your identity before fulfilling your request. You may also authorize someone else to act on your behalf.

Shine the Light access rights

California residents also have additional rights under the Shine the Light law. Once per year, you may request details about how we share your personal data with third parties for their direct marketing purposes.

To request this information, email us at help@askinfinite.com, and include:

  • The subject line: “Request for California Shine the Light Privacy Information”
  • Your state of residence and email address are in the message body

Please note that only certain types of data sharing fall under this law, and our response will reflect only that applicable information.

7. Data Retention

We hold on to your personal information for as long as it's needed to fulfill the purposes described in this Privacy Policy, or for a longer period if required by law.

This includes reasons such as processing payments, issuing refunds, handling chargebacks, investigating fraudulent activity, or meeting legal and financial record-keeping requirements.

Even if you choose to deactivate or delete your profile, certain information may still be stored in order to meet legal or compliance obligations.

8. Who we share your information with

To operate Askinity effectively, we may share your personal information with trusted third parties who help us provide, maintain, and improve our services. These include:

a. Service providers

We work with companies that perform services on our behalf and under our instructions. These include:

  • Cloud storage platforms (e.g., Google Cloud Platform, Servers.com)
  • Data analytics providers (e.g., Google Analytics, Meta/Facebook, Amplitude)
  • Marketing and email delivery tools
  • Payment processors and billing partners

These third parties are only allowed to use your information to perform agreed-upon services and must follow strict data protection standards.

b. Legal and regulatory authorities

We may disclose your information if we are legally required to do so. This may include responding to lawful court orders, subpoenas, regulatory demands, or law enforcement investigations. We may also share information to protect the rights, safety, or property of Askinity, our users, or others.

c. Business transfers

If Askinity is ever involved in a merger, acquisition, asset sale, reorganization, or bankruptcy, your personal information may be part of the transferred assets. We may also share your information with affiliated companies such as our parent or subsidiary organizations.

9. Transfer of data outside the United States

While our platform is based in the U.S., some of our service providers or affiliated systems may operate in other countries. If your personal information is processed outside your home state or the United States, we take steps to ensure it’s handled securely and in accordance with applicable U.S. privacy standards.

We use protective safeguards such as contractual obligations and compliance protocols to make sure your data remains protected regardless of location.

We do not rely on international privacy frameworks like the EU’s GDPR or Privacy Shield to justify processing unless required in specific cases involving international users.

10. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. If a significant change is made, we’ll notify you through the Service or by other available contact methods. You’ll always have a chance to review the updated version. By continuing to use Askinity after any updates take effect, you’re agreeing to the revised policy.

11. Age restrictions

Askinity is not intended for anyone under the age of 18. We do not knowingly collect personal information from individuals under this age. If we learn that we have collected data from a minor, we will take steps to delete that information promptly. If you're a parent or guardian and believe your child has provided us with personal data, please contact us immediately.

12. Your Privacy Rights

As a user, you have the right to access, manage, and control your personal information. These rights may vary depending on your state of residence, but in general, you can:

  • Access, review, or update your information:
     You can view and edit your profile information at any time by logging into your account. If you'd like a copy of the personal data we’ve collected, email us at help@ask-infinity.com.
  • Request deletion:
     You can request that we delete your personal data by sending an email to help@ask-infinite.com. Please note that we may be required by law or for legitimate business reasons to retain certain information for a limited time.
  • Restrict or object to processing:
     You can ask us to limit or stop how we use your personal data by contacting us at help@ask-infinite.com.
  • Data portability:
     If you want a copy of your personal data in a machine-readable format, let us know via the same contact email.
  • Authorized agent requests:
     If you're submitting a privacy request through an authorized agent, we will need to verify both your identity and the agent's authority before taking action.

Please note: Some rights, such as those granted under the California Consumer Privacy Act (CCPA) or similar state-level privacy laws, may only apply to residents of certain U.S. states.

13. Do Not Track Signals

Askinfinite does not currently respond to “Do Not Track” (DNT) signals sent by your browser. Because there’s no consistent industry standard for how to handle these requests, we encourage you to review the privacy policies of any third-party tools we use to see how they respond to DNT settings.

14. Translations

This Privacy Policy is written in English. If you’re reading a translated version, it is provided solely for your convenience. In the event of any inconsistency between the English version and a translated version, the English version shall govern.

15. Contact us

Have questions or concerns about how we handle your data? We’re here to help.